FAQs
Where do you Ship?
We're thrilled to offer worldwide shipping to our valued customers.
Regardless of your location, we're committed to delivering your favorite accessories right to your doorstep. Our mission is to make fashion accessible to all, no matter where you are. Please note that shipping costs and delivery times may vary depending on your location.
For detailed information on shipping and estimated delivery times, you can visit our Shipping & Return Page, or feel free to reach out to our dedicated Customer Support. We're here to assist you in every step of your shopping experience.
How do I place an order?
Placing an order with us is quick and easy. Here's how you can do it:
- Browse our Collections: Explore our stylish collections and find the perfect fashion accessory that speaks to your style.
- Select Your Favorites: Click on the items you love, choose the desired size or color (if applicable), and then click the "Add to Cart" button.
- Review Your Cart: Once you're done shopping, review your cart by clicking on the bag icon at the top right corner of the page.
- Proceed to Checkout: Click "Proceed to Checkout" and follow the simple step-by-step instructions to enter your shipping and payment information.
- Confirmation: Once your order is successfully placed, you'll receive an order confirmation via email with all the details of your purchase.
That's it! Your order is now in motion, and we'll take care of the rest. If you encounter any issues or have questions during the process, don't hesitate to reach out to our helpful support team toll-free (855)437-5263, or by email at shop@heraccessorylane.com. We're here to assist you every step of the way.
How can I track my order?
Tracking your order is simple.
Once your order ships, you'll receive a shipping confirmation email with a tracking number and a link to Canada Post tracking page. Just click on the link, enter your tracking number, and you'll get real-time updates on the status and location of your order. If you need further assistance, our support team at shop@heraccessorylane.com is ready to help.
What payment methods do you accept?
At Her Accessory Lane, we strive to make your shopping experience as convenient as possible. That's why we offer a variety of secure payment methods, including:
- All major credit cards, including Visa, MasterCard, and American Express.
- Quick and hassle-free payments through your PayPal and G Pay account.
- And for our Canadian customers, the convenience of Interac Email Money Transfer (EMT), accessible to anyone with an online banking account in Canada.
If you have any questions or need further details about our payment methods, please don't hesitate to contact us. Reach out to us toll free at (855)437-5263, or send an email to shop@heraccessorylane.com. We're here to assist you with any payment-related inquiries. Shop with confidence, your way!
Which shipping options are available?
We offer the following shipping options:
- Standard Shipping: Estimated delivery within 5-7 business days.
- Expedited Shipping: Estimated delivery within 2-5 business days.
- International Shipping: Delivery times may vary depending on the destination.
- Local Pick-up: Same Day delivery. Available to our Toronto-based customers!
Save on Shipping, Toronto!